FESTIVAL TERMS AND CONDITIONS
The sale of tickets for and attendance at a Sydney
Festival Event are subject to these General Terms and Conditions as well as any
others notified at the time of ticket sales.
By acquiring a ticket for and/or seeking to
attend an Event, you agree to these General Terms and Conditions.
By purchasing a ticket on behalf of anyone else,
you undertake to inform them of these General Terms and Conditions and any
other terms and conditions notified at the time of sale.
We are a member of Live Performance Australia. We issue tickets to
Events and liaise with consumers in accordance with the Live Performance
Australia Ticketing Code of Practice
- Tickets cannot be refunded after purchase except as outlined in the
Live Performance Australia Ticketing Code of Practice.
- Concession tickets are available for the following: full-time
students, pensioners, Seniors Card holders, children 16 years and under,
unemployed. Proof of concession must be produced at the events to obtain
the concession or child price. Concessions are only available where
indicated and may be subject to availability.
- Tickets are sold on behalf of the organisation responsible for
presenting the performance and subject to terms and conditions applicable
to that performance and/or the venue where performed. This includes any
Department of Health or other Government Department COVID-19 entry
- Unless otherwise stated, ticket prices include booking fees and GST
where applicable. A transaction charge may apply at point of sale.
- All print-at-home tickets will be
emailed 48 hours prior to the performance date.
- The original purchaser of a ticket is
entitled to a refund if the relevant Event is cancelled or rescheduled
before the Event, is significantly relocated, or if we are unable to
provide you with the Event in question.
- Any refund payable for a ticket will be made to the original
purchaser of that ticket
- We may, in our sole discretion, exchange your
tickets between performances for certain productions. Only tickets for
future performances are eligible for exchange and seat placement may
differ. A fee and other conditions may also apply. Exchange requests must
be made at least 72hrs prior to the performance.
- Sydney Festival is a registered
COVIDsafe organisation. In the event that the Department of Health or
other Government Department makes a formal request, we may be required to
disclose your personal information for contact tracing purposes. By
purchasing your ticket, you are providing us with your permission to do
- Sydney Festival has the right to add, withdraw, reschedule or
substitute artists and/or vary advertised programs, prices, venues,
seating arrangements and audience capacity.
- We may alter the price of tickets on sale in response to varying
levels of consumer demand. Such alterations do not affect the Terms
and Conditions applying to tickets purchased before the price change and
do not entitle you to claim a refund on your ticket price or the
difference between your ticket price and the newly adjusted ticket price
- Reserved seating guarantees the
purchaser a reserved seat. We may vary seating arrangements. Despite
any seat number on your ticket, we do not guarantee you any particular
seat. If we need to allocate a different seat to you for operational
reasons, including a change of venue, we will use reasonable endeavours to
ensure that it is in a location of comparable value to the seat number on
your ticket. Patrons may not move between seats unless directed by staff.
- Program details are correct at time of printing but are subject to
change where necessary and without notice.
- General Admission tickets do not have allocated seating and cannot
be replaced if lost, damaged or stolen.
- Latecomers will not be given access to
the auditorium unless there is a convenient break in the performance, and
for certain events may not be admitted at all.
- The use of cameras and other recording devices constitutes a breach
of copyright and is strictly prohibited. Mobile phones, pagers, etc. must
be turned off before entry into the auditorium.
- Only tickets purchased by authorised agencies should be considered
- If you purchase tickets from Viagogo, eBay, Gumtree or any other
unauthorised reseller you risk these tickets being fake or void. A list of
authorised agencies is listed on each event page under 'Tickets &
- Sydney Festival presents artists and
productions on the basis of merit and excellence. Any political
affiliations or views expressed by artists or companies participating in,
or sponsoring Sydney Festival are not necessarily representative of those
of Sydney Festival or its staff.
- Sydney Festival is bound by the National Privacy principles under
the Privacy Act 1988. Sydney Festival holds personal information for the
purposes of sending information about Sydney Festival events and other
- If you are participating in or viewing
an event that is livestreamed you consent to the Organiser taking
photographs or audio/visual recordings of you throughout your
participation/viewing of the Event and agree that the Organiser may use
the photos or recordings for livestreams, and future promotional and
marketing purposes without further reference or compensation to you. In
providing your consent, you release and discharge the Organiser, its staff
and its agents from any and all loss, damage, expense or claims that you
may suffer or incur by the Organiser’s use of the photographs and
recordings and/or the content of the same photographs and recordings.
- We reserve the right to record, broadcast and/or telecast any Event
at Sydney Festival and you consent to the use of any image or recording
taken of you, and anyone for whom you are responsible, while on the
premises. We are not obliged to use, broadcast or provide to you any such
Special Conditions relating to COVID-19
Please stay at home if you are unwell or pose
a risk to others. If you are displaying any of the COVID-19 symptoms as identified
by NSW Health (such as fever, cough, shortness of breath, sneezing), you may be
refused entry to minimise the risk to others
If a ticket holder can no longer attend an
Event to the circumstances referred to in 1) above, please contact our Customers
Service team on firstname.lastname@example.org no
later than 3 hours before the scheduled start of the Event in order to
enquire about flexible ticket options. These options are available for all
ticket holders but can only be exercised by the person who has made the booking
We reserve the right to request further
information regarding the circumstances in 1) which apply to the affected
You can exchange the ticket for a different
performance of the same production, subject to availability. You can exchange
into a ticket of the same price or higher, additional charges may apply
If a ticket exchange is not available, we may
issue you with a credit note for the full value of your ticket to be used for
future purchases at the 2023 Festival.